Kill them with kindness

According to U.S. News and World Report, "Americans are ruder than ever." Simple kindness and good manners can greatly enhance your opportunity to win new customers and keep the customers you already have. Disneyland says it best in a statement they make to new employees. "We love to entertain Kings and Queens but the vital thing to remember is this, every guest receives the VIP treatment. It's not just important to be friendly and courteous to the public, it is essential! At Disneyland we get tired but never bored. And even if it is a rough day we appear happy. You've got to have an honest smile. It's got to come from within. To accomplish this, you've got to develop a sense of humor and a genuine interest in people. If nothing else helps, remember you get paid for smiling."